FREE INITIAL CONSULTATION
You may be offered a free 20 minute online initial consultation. No therapy will be provided during the consultation. The purpose of this initial consultation is to get to know each other and determine suitability for treatment. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and may be subject to change depending on what arises during your sessions. In most cases however your issue can be effectively treated in 1 – 3 sessions.
BOOKING & PAYMENT
A non-refundable deposit of 50% is payable at the time of booking your session. The balance of the fee is due at least 48 hours prior to the first session. You will be issued with an invoice for payment.
CANCELLATION, RESCHEDULING & REFUNDS
Cancellation & rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an online session.
Refunds
Should you decide not to proceed with your session, you must cancel prior to 48 hours before your session to be eligible for a refund. No refunds will be issued for cancellations within 48 hours of session time.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended
Where a package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.
Session Fees
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
Payment Methods
Payment may be made online via credit/debit card or EFT prior to session. Payment for in-person sessions can also be made via cash, credit/debit card at the end of your session.
CONTACT BETWEEN SESSIONS
If you need to contact me between sessions please do so via email or electronic messages such as text or SMS. Any messages received outside of standard business hours may not be dealt with until such time.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. Please note that I am unable to offer my professional services if you suffer from epilepsy or any form of psychosis. If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence. It is also your responsibility to update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please message soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
HYPNOTHERAPY RECORDINGS
To have full benefit of the session you understand that you must listen to your recording everyday for a minimum of 21 days. Ideally last thing at night before going to sleep or first thing in the morning when you awaken. Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
OUTCOME OF SESSIONS
In agreeing to work with you on the issues presented by you I commit to giving 100% effort, utilising all my skills and effort to helping you achieve your goal and reach your intended outcome. However, this in no way implies or guarantees the resolution of your presenting issue(s). Although Hypnotherapy / RRT Therapy and Transformational Coaching Sessions have incredibly high success rates, your own personal success depends on a multitude of factors including the strength of your own desire to affect permanent changes in yourself, the commitment to listening to the audio recordings provided and undertaking other suggested activities and recommended changes.
STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with the utmost respect and kindness. I will use best practice at all times to promote your well-being in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
- Where you give permission for confidentiality to be broken
- Where I am compelled by a court of law
- Where the information is of a nature that confidentiality cannot be maintained, for example:
- The possibility of harm to yourself or others exists
- When minors (under 18 years old) are involved
- Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on
LIABILITY & INDEMNITY
Under no circumstances will I, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by [practitioner name]. In addition, you agree to defend, indemnify, and hold Kandi Lee Revian harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Western Australia. You agree to submit to the exclusive jurisdiction of Western Australian courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.
CONCERNS & COMPLAINTS
If for any reason you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will always endeavour to resolve the issue to a satisfactory outcome.